At Ndmba, we value your satisfaction and want you to feel confident when purchasing our products. If you are not completely happy with your order, we provide return and refund options subject to the conditions described in this policy. Please read the following guidelines before submitting a request.
1. Order Cancellation
If you need to cancel an order, please contact us within 24 hours of placing your purchase.
Cancellation is possible only if the order has not yet entered the preparation process or been shipped. Once processing or dispatch has started, we may be unable to stop the shipment.
If cancellation is no longer possible, you can contact us about returning the product after delivery in accordance with our return conditions.
2. Return Time Limit
Customers may submit a return request within 30 days of receiving their order.
To be considered within the return period, please contact our support team before the 30-day period expires. Requests made outside this timeframe may not be accepted, except where applicable consumer protection laws provide otherwise.
3. Conditions for Accepting Returns
Before sending a product back, please ensure that it meets the following requirements:
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The product has not been used and remains in its original condition.
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Original packaging and included accessories are retained whenever applicable.
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The order number or another valid purchase record is available.
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The item is properly protected and packaged for transportation.
We reserve the right to decline refunds for products that show signs of use, unauthorized alterations, or damage caused after delivery, subject to applicable consumer rights.
4. Reporting Damaged or Incorrect Orders
If you discover that an item is damaged, defective, or different from the product you ordered, please get in touch with us promptly after receiving your package.
For a faster assessment, please provide:
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Your order number.
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A description of the problem.
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Clear photographs showing the product and the affected area.
After reviewing the information, we will determine the appropriate resolution. Depending on the situation, we may arrange a replacement or issue a refund without charging you additional costs for the confirmed problem.
5. Return Procedure
All returns must be arranged through our customer service team. The process is as follows:
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Submit Your Inquiry: Send an email to service@ndmba.com with your order details and the reason for requesting a return.
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Request Confirmation: Wait for our team to review your case and provide the relevant return instructions.
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Package Preparation: Make sure the product and its original accessories are properly packed and protected.
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Return Shipment: Send the package to the return address supplied by our team.
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Final Assessment: After the returned item arrives, we will inspect its condition and notify you about the refund decision.
Returns sent without prior authorization or the correct return instructions may experience processing delays.
6. Return Shipping Costs
Responsibility for return postage depends on the circumstances:
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Change of Mind: If you no longer want the product or have changed your purchasing preference, the return shipping cost will be your responsibility.
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Product Problems or Fulfillment Errors: If the item is defective, damaged upon arrival, or incorrectly supplied due to our mistake, Ndmba will cover the applicable return shipping expenses.
Please contact us before arranging any return shipment so that we can confirm the appropriate arrangements.
7. Products Excluded from Standard Returns
A return or refund may not be approved in the following situations:
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Products that have been used or modified after delivery.
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Items damaged through improper use or handling by the customer.
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Returns submitted without sufficient purchase information.
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Products returned with missing parts or in an unacceptable condition due to inadequate packaging.
Our beaded decorations are made with attention to individual details. Small differences in bead arrangement, color appearance, or decorative patterns may naturally occur during the making process. These minor variations alone do not necessarily indicate a defect.
Nothing in this section is intended to restrict any mandatory rights available to customers under applicable consumer protection laws.
8. Refund Issuance
Once a returned product has been delivered to us and successfully inspected, we will arrange the refund for approved requests.
Refunds will be credited to the same payment method used for the original transaction. We cannot transfer the refunded amount to another payment account or issue it through an alternative payment method.
9. Refund Completion Time
Approved refunds will be processed within 8 business days following receipt and inspection of the returned product.
An email notification will be sent after the refund has been issued. Please allow additional time for your bank or payment provider to complete the transaction and display the funds in your account.
The time required for the money to appear may vary depending on the payment provider.
10. Exchanges
We accept exchange requests. If you need to exchange an item, please contact us at service@ndmba.com for assistance.
11. After-Sales Assistance
If you need clarification about our return requirements, have concerns about a refund, or would like help with an exchange or cancellation, our customer service team is available to assist.
Email: service@ndmba.com
We appreciate your feedback and will make every effort to handle your request fairly and provide a suitable solution.