At Ndmba, we take care to ensure that every order is prepared and shipped with attention to detail. The following information explains our shipping arrangements, processing times, delivery estimates, and package tracking services.
1. Shipping Charges
All orders qualify for free shipping. No additional shipping fees will be charged.
2. Order Processing
We aim to prepare orders within the following timeframe:
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Processing Time: 1–3 business days (Monday–Friday).
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Daily Cut-off Time: 5:00 PM Los Angeles time (PST/PDT).
Orders placed before 5:00 PM will receive priority in our processing schedule. Orders submitted after this time will begin processing on the next business day. Business days exclude weekends and public holidays.
You will receive an email notification once your order has been dispatched.
3. Delivery Coverage
Our current delivery service is available for addresses within the United States. However, certain destinations may be subject to shipping restrictions due to geographical conditions, carrier coverage, or accessibility limitations.
If we are unable to deliver to your specified address, our team will contact you to discuss possible alternatives or an appropriate solution.
4. Estimated Shipping Time
The expected delivery timeframe consists of the following stages:
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Order Preparation: 1–3 business days.
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Carrier Transit: 4–7 business days.
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Total Estimated Time: 5–10 business days.
These estimates cover the complete process from order preparation to final delivery. Actual arrival times may differ depending on the destination, carrier schedules, weather conditions, and unexpected transportation disruptions.
5. Shipping and Delivery Partners
We work with recognized logistics companies to handle package transportation, including:
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UPS
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FedEx
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DHL
The carrier selected for your shipment may vary according to the delivery address, package requirements, and available transportation services.
6. Package Tracking
Once your order has been handed over to the shipping provider, we will send an email containing your tracking number and the corresponding tracking link.
Through the carrier's tracking page, you can view shipment progress and check the latest available delivery updates.
7. Delivery Delays and Address Modifications
Although we make every effort to maintain the estimated delivery schedule, certain external circumstances may cause delays. These can include severe weather, transportation disruptions, and other unexpected events.
Please make sure your delivery address and contact details are accurate when placing your order.
If you need to correct or update your shipping information, please contact us as soon as possible. Requests made after dispatch cannot be guaranteed, and additional charges may apply depending on the situation.
8. Tax Information
All applicable sales taxes are included in the website prices for orders delivered within the United States. Customers will not be asked to pay additional taxes when receiving their packages.
9. Returns and Refunds
If you wish to return a product or request a refund, please refer to our Return and Refund Policy for details about return conditions, eligibility, and the applicable process.
10. Customer Support
For assistance with an order, delivery arrangements, tracking information, or other shipping concerns, please contact our customer service team.
Email: service@ndmba.com
We will be happy to assist you and work toward resolving any delivery-related questions or issues.